Frequently Asked Questions
Frequently Asked Questions
Shipping
How long does delivery take?
It depends on where the stock is. If we have the stock with our storage partner in Romania, delivery usually takes 3 to 5 business days. If not, we ship it from our own warehouse overseas, where the products we source from our suppliers are stored, and delivery usually takes around two weeks. The expected time is stated on each product page, and you will see the estimate again at checkout.
What does shipping cost?
Delivery is free on orders over 50 euro. Below that it is 1.99 euro. The exact amount for your address is shown at checkout.
Can I track my package?
Yes. Every order ships with tracking. You will get a tracking link by email once your parcel is on its way.
Payment
What payment methods do you accept?
Cards (Visa, Mastercard, Maestro and American Express), PayPal, Apple Pay, Google Pay and Shop Pay. In some countries you will also see local options such as iDEAL or Klarna. The methods available to you are shown at checkout, because they depend on the country you are ordering from.
Is paying secure?
Yes. Checkout runs on Shopify, which is certified to PCI DSS Level 1, the highest level in the card industry. Card payments and the wallets (Apple Pay, Google Pay and Shop Pay) are processed by Shopify Payments. PayPal, Klarna and iDEAL each complete the payment inside their own secure environment, so those details never pass through us either. Everything travels over an encrypted connection, and for card payments in the EU your bank may ask you to confirm through Strong Customer Authentication (3-D Secure). We never see or store your card details.
Which currency am I charged in?
Prices are shown in your local currency where we support it, and you are charged in the currency displayed at checkout.
Returns
What is the return policy?
As an EU shopper you have a 14-day right of withdrawal from the day you receive your order. The full details are in our refund policy.
How do I return a product?
Email support@quickvalueoffers.com with your order number and the reason for the return, and we will send you the instructions and the return address.
When will I get my money back?
Once your return reaches us and has been checked, we refund to your original payment method within 14 days.
Products
How do you choose what you sell?
We buy directly from the makers and keep the range deliberately small. A product is only listed if we would be happy to use it ourselves, which is why you will find a handful of things here rather than thousands.
Is there a warranty?
Every product carries the legal warranty you are entitled to. Where a manufacturer adds its own warranty on top, that is stated on the product page.
Contact
How can I get in touch?
Email support@quickvalueoffers.com and we will respond within 24 hours. You can also use our contact page.